At MixGG.com, we provide digital products such as software keys and gaming accounts, delivered electronically. Due to the nature of these items, returns are generally not applicable once delivered. However, we proudly offer a 30-Day Return Guarantee on eligible purchases to ensure your satisfaction — even in cases of a change of mind.
Return Policy
180-Day Return Guarantee If you encounter a verified issue with your product within 30 days of purchase—such as an invalid key, incorrect delivery, or even a change of mind—you may be eligible for a replacement or refund after our verification process.
Refund Policy
Refunds may be issued under the following conditions:
Non-Delivery of Product If your order was not delivered within the specified timeframe (up to 24 hours) and cannot be resolved by our support team.
Defective or Invalid Product Key If the product key or account details provided are defective, invalid, or unusable, and verification confirms the issue.
Unauthorized Purchase If the purchase was made without your consent, and you provide sufficient evidence of unauthorized use.
Change of Mind If you no longer wish to keep your purchase for any reason, you may request a return or refund within 30 days, provided the product has not been activated or used.
Refund Processing Time
Once approved, refunds are typically processed within 3 business days. The time it takes for the amount to reflect in your account may vary depending on your payment provider.
Non-Returnable and Non-Refundable Situations
Activated Products Products that have already been successfully activated or used are not eligible for return or refund.
Customer Error (Post-Activation) Refunds cannot be granted if the wrong product was purchased and has already been activated.
How to Resolve Issues
Contact Support: If you encounter an issue, reach out to our support team via the mixgg.com website within 30 days of your purchase.
Provide Details: Share your order ID, email address, and a description of the issue. Additional evidence, such as screenshots, may be requested for verification.
Resolution Options: If eligible, we may offer a replacement or refund after completing our verification process.
Fraud Prevention
mixgg.com reserves the right to deny claims that are deemed fraudulent, abusive, or inconsistent with our policies.
Support for Concerns
Our support team is here to help resolve any issues promptly. Contact us for assistance with any concerns related to your purchase.
Transparency and Agreement
By purchasing from mixgg.com, you acknowledge and agree to our Return & Refund Policy. These policies are designed to ensure fairness and transparency for our customers.
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